Established in 1977, we
provide emergency
repairs 24 hours a day,
7 days a week,
365 days a year

Very pleased with the quality of work, manner and general conduct of the operative from P&R who attended to the repair on my toilet yesterday.

Mrs Wroe

Health and Safety Law and enforcement

All P&R engineers are Gas Safe Registered, which is a legal requirement for anyone carrying out work on gas appliances or fittings. The Gas Safe Register monitors the competency of those business and their operatives to undertake gas work safely and to investigate complaints against registered engineers.

Gas health and safety law aim to ensure the safety of installations, maintenance and use of gas in domestic and business premises.

HSE and local authorities have joint enforcement responsibilities under the Gas Safety (Installation and use) Regulations 1998 to aim to prevent injury to consumers and the public from either carbon monoxide (CO) poisoning or fire and explosion.

HSE strongly advises that all gas consumers should have their gas appliances serviced regularly for safety by a Gas Safe Registered engineer.

Gas Safe Register

Gas Safe Register maintain the register of businesses and operatives who are competent to undertake both piped natural gas and liquefied petroleum gas (LPG) in Great Britain, Northern Ireland, the Isle of Man and Guernsey.

Under the Gas Safety (Installation and Use) Regulations 1998 for a gas engineering business to legally undertake gas work that is within the scope of the Regulations they must be on the Gas Safe Register.

Control of Substances Hazardous to Health

COSHH covers substances that are hazardous to health. Substances can take many forms and include:

Chemicals -  Products containing chemicals -  Fumes -  Dusts -  Vapours -  Mists -  Nanotechnology

Gases, asphyxiating gases and biological agents (germs). If the packaging has any of the hazard symbols then it is classed as a hazardous substance.

Germs that cause diseases such as leptospirosis or legionnaires' disease and germs used in laboratories.


We practise an equal opportunity approach in providing a service to tenants.

We are sensitive to the special needs of people with hearing and visual impairments, the elderly and single parent families. We do not provide a service with a ‘one-size-fits-all’ approach as we know there must be flexibility in the service to meet the wide and varied needs of the people in the community.

Our experience working with tenants over the years has helped us enormously in tailoring our service to best serve the vulnerable groups.
Measures used in assisting vulnerable groups will include:

Large identity cards for the visually impaired.

Braille identity cards for the blind.

A password system for the blind and elderly.

Outside normal hours working – which helps single parents that have to be away for the ‘school-run’ and the elderly who would prefer younger friends or relatives to be present.

Packing up services for disabled tenants, where we will assist in the tidying and removal of their property the day before larger works begin